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Getting Your Practice Ready for Xero HQ

Getting Your Practice Ready for Xero HQ

At Xerocon last month it was announced that Xero HQ ― Xero’s latest accounting and bookkeeping practice platform ― will soon be coming to our screens. For Xero Partners, this means access to new and more integrated insights when working within the cloud-based Xero HQ platform.

Since the announcement, we’ve found ourselves fielding a lot of questions at Business Continuum. These are mainly coming from practices who already use Xero Practice Manager or Xero Tax, and want to know more about how they can benefit from Xero HQ. So in the leadup to its release, we’ve put together a list of steps your practice can take to get practice ready and make a seamless transition across to the new platform.

Xero HQ’s key features

There’s a lot to take in when exploring Xero HQ, but some of its standout features include:
a live activity feed to automatically show due dates for your clients, and allowing you to prioritise and organise workflow for your firm; a ‘client explorer’, which allows users to view Xero clients by industry, integration partners and connected bank institutions; and a central client list, which consolidates information from Xero Practice Manager, Xero Tax and other Xero organisations to make client information accessible to practice staff.

As an open practice platform, Xero HQ is open to external developers and select partners, who wish to further enhance the software’s capabilities benefit all users of the platform.

Preparing your practice for Xero HQ

  1. Clean Up Databases

Clean up your customer database by deleting, merging or archiving any duplicate, unwanted or old records. This will ensure you’re not slowed down by redundant data once you switch to Xero HQ’s client list feature.

We recommend deleting or merging clients if they are duplicates, to ensure future client updates that are imported are not rejected. Where you have jobs (XPM only) or related transactional history for the multiple client records that should be assigned to only one client record, then you should merge the unwanted client into your preferred client record.

Tip: don’t forget that you can quickly bulk archive your clients from the Client Manager module in Xero Practice Manager.

  1. Ensure Billing Entity Matches Xero Contact

If you edit any client names in order to stay consistent with the Xero organisations integrated through Xero HQ, do keep an eye out for clients who nominate themselves as the main billing entity for an individual or group. Where this occurs, you will need to make sure any changes are also made in Xero contacts to avoid duplicate client records and maintain consistency. This will also ensure Xero’s debtor reminder settings are not triggered accidentally, due to a duplicate record.

  1. Clean Up Custom Fields

If you started using Xero Practice Manager prior to the introduction of Xero Tax, you may have set up custom fields to store basic client details such as client codes, gender, titles, dates of birth or bank accounts. Since the release of Xero Tax, the custom field feature has been replaced by ‘system fields’ to capture this information.

You can get your practice up to speed by deleting any former custom fields (used prior to the introduction of Xero Tax) and adopting the corresponding Xero Practice Manager fields which are currently used to categorise clients.

  1. Set up Client Groups

Your former client groups in Xero Practice Manager will now become Xero HQ’s single client list. Any missing client details or tax can also be manually imported into information the Xero HQ client list.

Tip: don’t forget to tick the “Taxable group” option, which will activate the Tax Return tab for the group in Practice Manager.

  1. Review Your Client Notes

Client notes currently stored in Practice Manager will be accessible to all staff in your Xero HQ practice platform. If you have any privacy concerns about what notes will be visible, you can create a custom client report, which will separately record all client notes that are currently saved in Xero Practice Manager.

  1. Check Your Security

Two factor security authentication has been available in Xero since late 2015 ― and while it doesn’t directly impact the integration of Xero Practice Manager with Xero HQ, it’s a good opportunity to turn the feature on if you haven’t already done so. Considering your practice staff have complete access to the Xero ledgers of clients, it’s not only paramount that your logins are secure at a practice level ― but on a personal level for all of your staff as well.
To turn on personal two factor authentication, each user is required to generate a unique security code from their phone and enter in Xero when logging in from a new device. Once authenticated, Xero will remember the device for 30 days before needing to re-authenticate.

Xero HQ is scheduled for release from the 8th of November 2016, so if your practice intends to make the switch there’s still time to prepare. While you can start using Xero HQ at any time, you’ll get the best results by taking these steps in advance ―and making the transition as smooth as possible.

If you have more questions about how to get your practice performing better with Xero HQ, or need some help setting up the right software solutions and workflows to make your own practice more efficient, please get in touch with us today.

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Xerocon South 2016 Recap

Xerocon South 2016 Recap

Xerocon South came and went last week in sunny Brisbane. Matthew went up for the conference, leaving the team and I behind to man the fort. To stay in the loop Matt and I had a quick chat about his experience and some of the highlights.

Day 1

Me: Hi Matt, how’s day 1 been?

Matt: Day 1 was a blur of listening to talks and catchups with ecosystem partners and old friends.

Me: Which sessions did you attend today?

Matt: All main stage keynotes presented by Trent Innes (MD Xero Australia) and Anna Curzon (MD Xero New Zealand), a talk with Paul Farrell ( journalist from the Guardian Australia) on the Panama Papers and product demos led by Laura Cardinal, Oliver Furniss and their Xero product teams, Last keynote of the day featured Andy Lark (Xero’s CMO) about how the access economy is driving demand and markets, changing the normal adoption bell curve to more like a hockey stick.

Me: How does the hockey stick adoption curve impact accountants?

Matt: He spoke about how it highlights that the fast do really eat the slow, and cited the Pokemon Go phenomenon as an example of this. It’s a cautionary tale of sorts (both for accountants and their clients) as Pokemon Go took the world by storm – completely unexpectedly. In just 13 hours it became the highest grossing app in the USA and made $200m in global revenue in the first month post launch – so shows you just how quickly a disrupter can come along and knock you off your perch.

Me: What were the other highlights?

Matt: Other highlights from the product roadmap included a new mobile app to create quotes on the go; copying bank rules, contacts and tracking categories from one Xero file to another; businesses will also be able to offer early payment discounts to their customers through Xero; and BPay is finally going to be supported on invoices via Macquarie’s DEFT service. Finally, they also teased that they would begin a re-write of expense management and introduce basic job management.

Me: Job management is going to be HUGE! So many of our clients have requested that feature! Any indication of a release date?

Matt: Just a teaser at this point.

Me: 🙁

Me: Did you get a chance to speak to some of the new add-on partners? What were some of the add-ons that piqued your interest?

Matt: NowInfinity have been really busy, adding feature requests and have also completed a re-design of the app. I saw a demo of this which was lightening quick. AccountKit was also another add-on exhibitor I visited. They launched just prior to Xerocon and their app has a tonne of features that I know some of our accounting partners will love. It was to also great to see Practice Ignition and Fathom at the stands also.

Me: Looking forward to checking some of those out! Most importantly, how’s the catering been this year? Who did you run into while lining up for food?

Matt: Unlimited coffee and fruit on offer! I caught up with Bree and Ben from Young & Grant and chatted on the lawn over lunch, as well as Tim from HTA Advisory. I am meeting with Lisa at Interactive Accounting over networking drinks, so I will catch you tomorrow.

Day 2

Me: Hey Matt, it’s later in the day but how is day 2 going? Lots of activity on Twitter with the #Xerocon hashtag!

Matt: Yeah good! Hitting with the Asset Guru guys up the front listening to Rachael Robertson share her tale about answering an ad to work in Antarctica. There was plenty of humour in the stories she told us about how she managed to lead and set the culture for the team working together under pretty closed conditions, with their limited access to the outside world and media.

I also just heard Rod recap the last 10 years of Xero in his Keynote address. I can see now see how Xero will disrupt small business accounting by taking away a lot of the data processing through Machine Learning, freeing accountants and bookkeepers to work on other areas of their business. Rod mentioned Xero has now processed a trillion dollars in transactions, which will help in building accuracy in processing accounting data and who the client is doing business with. He also demoed a Facebook chatbot that will answer questions in plain English about a business’s finances.

Rod also demoed Xero HQ, which will be the new My Green Xero coming later this year. Some cool insights into practice clients using Xero show what addons their clients are using. This will be a great tool for practices to use and will help them understand the needs of their client base better.

Me: Thanks for the update Matt. Have fun at the gala dinner, speak on Monday!

Author: Chung Hui

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Your WorkflowMax End of Financial Year Checklist

Your WorkflowMax End of Financial Year Checklist

Are you in your usual end of year financial flurry of activity? While you’re busy in Xero reconciling payroll, year-end adjustments and group certificates, don’t forget to give WorkflowMax some attention too.

These six things to check and update in WorkflowMax before 30 June will leave you in a great position for the next financial year – your future self will be grateful you took the time.

1. Update your rates

The new financial year often brings staff pay rises and promotions for staff and perhaps an increase in your fees. If this is the case, you should make sure you update the cost and billable rates of your staff, tasks and costs in WorkflowMax.

Update your staff cost rates and charge out rates by going to ‘Business’ > ‘Settings’ > ‘Staff’. Select the staff member, and change their Base Rate (the cost to your business) and their Billable Rate (what you charge your clients).

To update your costs you can navigate to ‘Business’ > ‘Settings’ > ‘Items’ to update your Unit Cost or Unit Price for each item. Alternatively, you can update these in bulk by exporting your list of costs to a CSV file, updating the figures in Excel and Importing the updated file back into WorkflowMax (remember to select ‘Update Existing’!). For more information on exporting and importing costs, refer to these links: Exporting in WorkflowMax and Importing Costs in WorkflowMax

Of course, notify clients of the increase in rates in advance and check that any retainer fees locked in at lower rates remain viable.

2. Clean up your Work In Progress (WIP)

Just as a business that sells inventory would perform a stocktake at the End of Financial Year, your service and time based business should take stock of what recorded time and costs can be invoiced now or in future versus time that cannot be recovered and should therefore be written off.

Review your jobs and WIP using the Work In Progress module in WorkflowMax. Identify any jobs that are carrying WIP that you think should be invoiced or completed and make the call on whether to invoice the time/costs or write it off.

Reviewing your WIP and cleaning up any outstanding amounts is a good business practice, and should be done at the end of every month, not just at the end of the financial year. This can also be a good time to give clients a nudge about outstanding projects by issuing a final invoice.

3. Review job manager

Similarly, reviewing and updating the status of your jobs will help you keep an eye on what’s happening in your business. While you should be constantly updating job statuses as they change it’s particularly important at year end to complete or cancel any jobs that are no longer active or billable.

4. Reconcile outstanding invoices to accounts receivable in Xero

To ensure your annual sales and outstanding debtors figures in Xero are accurate it’s useful to compare the balance of outstanding invoices in WorkflowMax to the Accounts Receivable balance in Xero.

First make sure any payments received in Xero have been taken up in WorkflowMax by going to ‘Business’ > ‘Settings’ > ‘Xero’ and click on the ‘Import Payments’ button in the left hand menu bar.

Once payments are updated go to ‘Business’ > ‘Invoices’ and confirm the balance of outstanding invoices matches the Accounts Receivable balance in Xero. If there are any discrepancies compare the list of outstanding invoices in WorkflowMax and Xero to identify errors. Common culprits are credit notes applied in Xero or invoices updated in WorkflowMax and re-issued without voiding the original invoice.

5. Roll over annual jobs

If you have any annual jobs it’s time to start planning for rolling these over into the new financial year. Annual jobs might include your internal jobs (eg. for Admin or Leave) or jobs for clients that you leave open. By closing these ongoing jobs at year end and creating new jobs you’re better able to compare performance on those jobs against the previous year. For example you may want to review total billings and cost to service a client on a retainer and compare to prior year.

To roll forward an annual job that hasn’t been set up as a recurring job simply navigate to the Job Information screen, click on the Options button and select ‘Copy Job’. You can then choose the start and end date for the job and make any other changes as required. Once the new financial year rolls in mark the old job as ‘Completed’ to archive these jobs.

An alternative method for rolling forward jobs is to export your jobs list to a CSV file. When it’s exported you can update the Job Name, Job Number, Start and Due Dates before importing your new jobs into WorkflowMax. Tasks and Milestones aren’t able to be copied across however you can apply a job template which can specify a pre-determined list of tasks and milestones. See this WorkflowMax article for more on importing jobs.

6. Lock your WIP

This final checklist item should be performed shortly after the end of financial year. Once all timesheets and disbursements have been entered and invoices raised up to 30 June you should set WIP and Period lock dates as at 30 June to prevent any changes to your WIP and Sales for the period.

This can be done via ‘Business’ > ‘Settings’ > ‘Organisation Settings’ and scrolling down to the Lock Dates section. Setting a WIP lock date of 30 June will prevent time or costs to be added, deleted or edited up to 30 June. Similarly setting a period lock date will prevent invoices from being created, deleted or edited up to 30 June.

If you need further advice on how to get your workflow running smoothly for the year ahead, contact the team at Business Continuum to discuss how we can tailor a solution for you.