Business Continuum

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2018: A Year of Growth, Transformation & New Challenges

2018: A Year of Growth, Transformation & New Challenges

With 2018 quickly drawing to a close, we thought we’d take the time to reflect on the Business Continuum journey this year. We’ve forged new partnerships, seen a major business transformation and grown our client base – and that’s just scratching the surface.

Tackling new challenges and developing partnerships

Since our humble beginnings as a one-man operation back in 2014, we’ve always loved a challenge. That’s why solving real-world problems for businesses is our bread and butter. This year, we’ve been fortunate enough to work with a more diverse range of businesses than ever before – from SMEs right through to ASX-listed companies.

As always, our ethos has been to provide end-to-end business transformation support. There’s no shortage of cloud integrators on the market, but our aim is to be an ongoing partner to our clients before, during, and after service – something that’s often overlooked. We like to think that it’s this dedication – along with our diverse range of industry experience – that has seen us entrusted with designing solutions for a growing number of businesses all over Australia.

Being able to solve bigger, harder and riskier problems is a huge motivator for the whole team here at Business Continuum. Strengthening our partnerships with software solutions like Concur and Scoro has enabled us to provide even more sophisticated solutions to drive operational excellence for businesses in a wider range of industries.

A month of milestones and transformations

October was a big month for us in more ways than one. Firstly, we reached a milestone of working with 500 businesses as of our 4th birthday early in the month – an amazing achievement that we’re incredibly proud of.

Late October also saw departures from Directors Greg Harrison and Chung Hui as they moved on to new business opportunities. We’re immensely thankful to Greg and Chung for their invaluable contributions to the business. Business Continuum wouldn’t be where it is today without their client-first approach and decades of expertise.

2019: New hires and continued growth

Looking forward to next year, we’ll be expanding our team of seven to around a dozen in line with our plan for continued growth. We’ll also be moving to WeWork offices in Melbourne and Sydney so we can be even more accessible to our clients and leverage the great community of talent in the co-working space.

As far as tech is concerned, we’ll be growing our existing partnerships with leading software providers, and we also have some customised app development in the works. Stay tuned for more info on that in the new year.

As a final note, we’d like to say a big thank you to everyone we’ve worked with this year – and here’s to a prosperous 2019. We look forward to seeing you next year!

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Use Xero to Give Your Business the Shark Tank Treatment

Use Xero to Give Your Business the Shark Tank Treatment

The latest series of Shark Tank on Channel Ten is captivating. It features entrepreneurs pitching to a group of self-made investors (the ‘sharks’). Each pitch features an entrepreneur asking the investors to purchase a stake of their business with their own money.

The sharks are:

Janine Allis, founder of Boost Juice Bars

Andrew Banks, founder of Morgan & Banks and Talent2 International

Steve Baxter, tech entrepreneur and multimillionaire

Dr Glen Richards, founder of Greencross Vets

Naomi Simson, founder of RedBalloon

The breadth and depth of innovation amongst these entrepreneurs is impressive. But what really fascinates is the sharks’ penetrating questions.

With just a brief investigation (or so it seems on TV) the sharks clarify the opportunities and weaknesses of a business. Nothing frustrates the sharks more than an entrepreneur that doesn’t know the numbers. And regardless of whether you plan to pitch your business to investors (on TV or otherwise), it’s vital to have a detailed and depth knowledge of your financials.

Give your business the Shark Tank treatment

Appraise your business with the cool, calculating and experienced eyes of your inner shark. It can help you identify opportunities, move through challenges and seek more growth and efficiencies.

Cloud-based finance software solution Xero is the ideal tool to give you the bigger picture insights you’ll need. Whether you simply review these numbers yourself, or you’re going into a Shark Tank-style pitching situation with investors, using Xero to understand the numbers is a vital investment of your time and energy.

How to use Xero to create reports to answer typical Shark Tank style questions

Xero gives you the ability to generate complex detailed reports that give yourself or a potential investor a terrific overview of your business. Using the typical questions often posed on Shark Tank, you can use Xero to create the reports to see the answers for yourself. Of course, this is just a snapshot of what you can do with Xero—its features go far beyond this kind of analysis.

What is your gross margin?
What are your debtor days?
What is your average selling price?
What is your average revenue per customer?

What are the biggest expenses of your business?
What is your customer lifetime value?
What percentage of customers are return customers? What are your manufacturing/production costs – cost of goods sold?

It’s not just the numbers

Of course, there are some elements that interest the shark beyond just the numbers, and it’s important to give these questions considerations as well. Elements like brand appeal, value of the market and your own dedication to your business come up often. But, overwhelmingly, there are two simple questions the sharks always ask:

What customer problem are you solving?
Why are you the one to solve it?

These are questions only you can answer and it is worth taking the time to consider your responses honestly. It’s a simple strategy that could be a game-changer for you.

The value of the expert opinions

Shark Tank serves as a reminder that it’s important to take any opportunity to get expert advice. Sometimes on Shark Tank the sharks don’t invest but they give excellent advice. Make sure to seek out and listen to that advice for your business whenever possible.

The art of the counteroffer

The fascinating element of Shark Tank is the negotiation element, so learn all you can about the art of negotiation if you’re going to be pitching for investment soon. Knowing the value of a well-crafted pitch can be the difference between success and failure.

In conclusion, whether you are actively seeking investment or simply looking for a tactic to give yourself a fresh perspective on your business, you need to ensure the numbers stack up. Using Xero’s many tools to know your numbers better might just help you get a shark to invest in your business!

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Business Continuum Appoints Tim Dowling as Client Director

Business Continuum Appoints Tim Dowling as Client Director

Tim Dowling, a leading technology industry veteran with more than ten years of experience has joined Business Continuum as Client Director.

Extensive knowledge of WorkflowMax for our customers

Tim brings considerable experience to his new role, including four years in-house at Xero—firstly as Direct & Channel Sales Manager, and then as General Manager for WorkflowMax.

“I’m delighted to join the Business Continuum team and I’m impressed with its success and continual growth,” said Tim. “Business Continuum is a business that really cares about its customers, and is at the forefront of cloud innovations for service industries, which is a great fit for me. I can’t wait to get stuck in.”

Strong addition to Business Continuum team following significant growth

Matthew Peng, Business Continuum’s Director, said that Tim’s experience, connections and enthusiasm make him a welcome addition to the team.

“We are experiencing a strong growth phase, so it’s essential that we manage it effectively. Tim helps us solidify our service offering and create sustainable growth whilst continuing to provide cloud solutions for our growing customer base. His in-house experience with Xero and his extensive operational knowledge of WorkflowMax will be a welcome resource for our customers.”

Tim says the opportunity to join the Business Continuum team is the perfect fit for him. “Their methodology, success and services are a winning combination,” he said. “I am looking forward to using my extensive consulting experience to help Business Continuum continue to attract and retain customers as more and more service based businesses identify the benefits of migrating to the cloud.”

Tim’s experience

In addition to his several years with Xero in various roles, Tim was previously General Manager of Commercial Operations for Vault Intelligence, leading creators of risk and safety management software.

Tim is also a well regarded technology industry commentator with a strong following on LinkedIn, where he shares business insights, advice and opinions from thought leaders across the world.

Tim holds a Bachelor of Commerce majoring in Accounting and Commercial Law from Deakin University and in his spare time he enjoys reading IT and business books, making apps, camping and keeping fit with Crossfit, running, walking and swimming.

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It’s Never Been Easier to Start an Accounting Practice

It’s Never Been Easier to Start an Accounting Practice

Considering launching your own accounting practice? With sophisticated yet affordable resources like Xero, cloud-based workflow apps and DIY website building tools, the barriers to entry have been significantly reduced. Solopreneurship brings rewards that go beyond money and a corner office – it’s about the creating a lifestyle on your own terms. We spoke to two industry experts who took the leap to gain their advice.

Paul Meissner is a Chartered Accountant and founder of consultancy 5ways Group and Freedom Accounting System. He is a Councillor for the Victorian Regional Council for Chartered Accountants Australia and New Zealand, and regularly speaks to industry groups about cloud accounting, compliance, social media and capacity management.

BC: What challenges do accounting consultants face when they’re starting up?

Paul: People who go out into consultancy are extremely good at what they do. But often they struggle with the business management (side of things). Setting up their own systems, building a website and networking can be a whole new world. It’s a huge transition from desk job to business owner.

BC: Is it a good idea to drop prices to get those first few clients on board?

Paul: It’s a fine line. Always value your services. As a consultant there is a maximum you can take on. Many startups discount and then very quickly run out of capacity. Then they are running a million miles an hour, working late into the night but not making enough money. It’s like being chained to a desk job again.

BC: What advice would you have for those starting up to attract new clients?

Paul: Allocate time to chase new leads, network, write a blog or attend events. Don’t consider that time as non-billable; it’s an investment in your future earning capacity.

Don’t worry about being ‘busy’. As a society, we say that busy is good, busy is productive. Busy is the worst thing you want to be. Are you efficient and are you profitable? That’s what I strive for.

BC: Does having access to cloud-based business tools make it easier to launch your own consultancy?

Paul: It is absolutely easier than ever to get started. When I started my own firm, I had a website, PayPal account, business name, 1300 number, logo and company registration all done with a laptop sitting by the pool over a weekend. By Monday morning I was ready to bill my first client.

When I started my business my father suggested I take an advert in the local paper. He was amazed when I told him I was going to use Twitter for all my marketing.

BC: What are the positives about starting your own accounting practice?

Paul: There has never been a better time to go out on your own. You can get started quickly, and with very little capital outlay. All you need is your laptop and you’re ready to go. A great benefit is global reach. Also, there are no geographical constraints about where your clients are, I have clients from all over Australia and around the world.

It’s a great lifestyle. I work four days a week and spend Mondays with my two children. You can only do that in a corporate role if you cut your salary. Last year I relocated the family to Europe for two months and maintained full time work remotely. Being 100% cloud based for all our systems means that my laptop, phone and iPad are my whole office. The clients knew I was in Europe and the work got done. It’s been amazing.

Haydn Stewart is a Chartered Accountant and registered tax agent. In 2015 he left Deloitte to launch his own practice, Pinnacle Accounting. He now consults for clients in varying sectors including motor industry, manufacturing, property and professional services.

BC: What inspired you to start your own accounting firm?

Haydn: I always wanted to run my own business. The long hours at Deloitte didn’t give me the flexibility and freedom to see much of my young family. I knew that I could always go back to a day job, so I made the jump.

BC: What were the hardest things about starting up?

Haydn: Learning all the things that aren’t accounting. Like IT processes, CRM systems and insurances. These little things are not part of the technical accounting day job. I’m a people person, and initially I found working by myself a challenge. I made it work by arranging in-person client meetings and attending networking events on a regular basis.

One of my initial concerns was cashflow to support my family, as going from a secure job to uncertainty is not for the faint of heart. After making the jump, I was glad to have done so, as the rewards both monetary and job satisfaction-wise have made it well worth it.

BC: Did you outsource anything?

Haydn: Initially no. I did it all as I was a growing business. There is no point outsourcing if you have the capacity to do it. Once I achieved scale I started to outsource the smaller bookkeeping components and took on a part timer.

BC: How did you get your first clients?

Haydn: I networked, and I got clients from word-of-mouth referrals. Doing a great job and managing your network is the best form of marketing. Word-of-mouth has 100% driven my business.

BC: With the benefit of hindsight, what would you do differently?

Haydn: I would hire six months sooner than I did. Hiring an employee released me to work on the business.
I would hire a more experienced accountant too. My first hire was an engineer who wanted to switch to accounting, so I gave him a go. I trained him up for three months, then he decided he wanted to be a builder. This put me back about 6 months, and with hindsight I would have chosen to hire an experienced accountant who wanted this to be his career.

BC: Do you worry about competitors? What would you advise people starting out regarding competition?

Haydn: I don’t worry about them. My mindset is that there is always more than enough work for everybody. I would tell anyone starting up that if you can help your clients and be an asset in running their business you will always get work.

BC: What do you miss about the old days of employment in a big firm?

Haydn: I really appreciated the culture in Deloitte and working alongside some really smart people. At Deloitte there were internal specialists as a resource to draw on. Working alone, I have to make the captain’s call regularly, although there are some colleagues in the industry and networking groups that I can call on if needed.

BC: Is it easier to get started on your own now more so than previously?

Yes, purely because the tools are at your fingertips. It just takes someone to give it a crack. There are fewer barriers to entry nowadays. It’s always the fear of cash that stops a lot of people. You just need to jump. I’m very glad I did, it has been very rewarding for me.

Now’s the time…

If you’ve been thinking of setting up your own accounting practice, do not hesitate. With many cloud-based resources at your fingertips, you could be up and running sooner than you think. It won’t be easy, and you’ll no doubt miss your former life, but the rewards of being your own boss and working flexibly make taking the leap worthwhile for many.

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A New Era for Business Continuum

A New Era for Business Continuum

We are pleased to announce that Business Continuum has today merged with Realtime Business, marking an exciting milestone for both organisations.

The two businesses will operate under the Business Continuum brand, offering clients a wider range of cloud integration solutions using Xero and WorkflowMax.

An experienced team

The team at Realtime Business, headed by Greg Harrison, brings impressive skills and expertise to Business Continuum.

“This merger brings together two like-minded companies that share a commitment to quality, innovation and customer service,” says Chung Hui, Director, Business Continuum. “It enables us to quickly achieve significant growth and improvement in expertise, quality and capabilities.

“Greg joins us as a director, bringing with him 35 years of IT and business experience. His comprehensive knowledge of Xero and WorkflowMax is a major asset. He’s strong on process, pragmatic in his approach and passionate about achieving the right outcomes for clients.”

More services, more expertise and more insights for clients

The merger of the two businesses creates a significant growth in capacity and scope – effectively doubling the operational size of the business.

“Our broader scope of services will enable us to offer comprehensive consulting services for inventory management, strategic solutions, Xero tax training, document management and many other services,” says Greg Harrison. “I’m looking forward to working with the Business Continuum team. Their depth of experience is considerable and their holistic approach to their clients is first-rate. Due to the market presence and strength of the Business Continuum brand, it was an easy decision to continue operating under the Business Continuum name.”

For Business Continuum clients, operations will continue as normal. Realtime Business clients will be seamlessly transitioned to become clients of Business Continuum. Abacus, another brand established by Realtime Business, will also cease operation.